Office Hours : Monday to Friday      9:00 A.M. to 6:00 P.M.
                                    except Holidays          Pacific Standard Time
                                    Phone Number:          (707) 398 - 8348
                                    Fax Number:              (707) 398 - 8348
                                    E-Mail Address:         sales@webhostservice.com

2.) Payment Methods :

                A. Credit Card: Visa, MasterCard, Discover, American Express - Paypal.com

Paypal is payable to: sales@webhostservice.com

                B. Check or Money Order payable to:

Web Host Service
PO Box 3289
Fairfield, CA 94533
(Be sure to include user name and Id #)

3.) Billing Policy :

             Payment is due in advance . Set up fees and set up costs including applicable taxes are payable on first bill . Monthly fees and applicable taxes are billed or charged in three (3) month intervals.  In the event a customers account is past due or a recurring credit card charge is not accepted or a check declined by Customer's bank , Host will notify Customer of billing problem by e-mail .  Host will not be responsible for receipt of e-mail by Customer. It is customer's sole responsibility to keep abreast of timely payment for Host's services . Failure of Customer to rectify billing problems nor enable Host to collect balances due or outstanding charges within three (3) days after e-mail is sent by Host notifying Customer of problem , or inability of Host to collect balances due may result in suspension or cancellation of Customer's Web Site until rectified , and/or revocation of Customer's Operating License Agreement.

4.) Initial Payment :

           A.) First payment must include setup fee or setup cost and taxes if applicable .

           B.) Customer will be billed for three (3) months service fee and applicable taxes in advance upon registration . Monthly service fee will be applicable for each calendar month commencing after the date of registration . There will not be any monthly service fee for the calendar month you register in.

           C.) Monthly service fees are earned by the Host on the first day of the calendar month commencing after the date of registration and on the first day of each successive month .  Monthly service fees are not pro-rated .

           D.) Early termination fee applies if Customer cancels before first three calendar months . No refund will be given on first three months service fee as such will be considered an early termination fee .

5.) Credit Card Users :

            A.) Customers using credit cards will be charged automatically for subsequent monthly service fees and applicable taxes on a three (3) month advance billing basis unless Customer notifies Host in writing of other billing requirements .

            B.) Credit card customers will receive an e-mail notice stating the amount charged to his/her credit card . If the credit card can not be processed due to credit declined, call issuer, invalid card , etc. a three dollar administrative charge will be added to your bill , invoice or balance due .

            C.) Host will not be responsible for any telephone company charges (voice or data) resulting from use of Host's system or network accessing card users account .

6.) Check or Money Order Payment :

             A.) Only payment by Money Order , draft or check payable through a domestic U.S. banking institution will be accepted .

             B.) If your check is dishonored for any reason , a $35.00 penalty will be charged to your account to cover bank charges and administrative fees .

7.) Cancellation :

                A.) Customers are required to notify the Host in writing via fax or US Postal Service of account cancellation . Cancellation notice must include Host's Customer Id number , Customer's name , reason for cancellation , telephone number customer can be reached to confirm cancellation and signature . Such notice will only be honored upon receipt . Customer should verify receipt of cancellation notice with Host by contacting Host and receiving acknowledgement of cancellation notice.

              B.)   Monthly service charges will not be pro-rated for the month of cancellation . Any prepaid subsequent monthly fees remaining after the first three calendar months will be refunded .

8.) Dispute Procedure :

              A.)   All refunds must be approved and processed by the accounting department . Refunds will be processed within twenty-one (21) days of receipt of your request if there is no dispute .

              B.)   Host requires thirty (30) days to investigate billing and payment disputes . During such time Host will not take any action against customer if it appears that a good faith dispute exists .

              C.)   If a dispute involves a bank or credit card payment and a refund is due the refund will be credited directly to the issuing bank or credit card source .

 9.)  Due Date & Late Payment :

               A.)   All fees are required to be prepaid before the first of the month's billing cycle .

               B.)   If an existing customer's account is not fully paid within three days after the first of any calendar month in which fees are due, Host may suspend Customer's account .

               C.)  If payment not made before the tenth (10^th) day of the month in which it is due a late fee of $25 will be applied to a customer's account . 

               D.)  If no payment is made by customer within thirty (30) days after due date all information in the client's data base and/or web site may be deleted . If client wishes to re-establish service again he/she/it must re-apply as a new user .
                                                           

Web Host Service